Services
Working Together
You are closer to the solution than you know!
Let’s work together to help you discover that.
At JKG Strategy & Design, we understand that losing customers and employees not only drains your knowledge resources but also hampers your long-term growth.
With my guidance, you can:
Develop Knowledge-Centric Strategies:
By enhancing knowledge and learning experiences, you can increase knowledge transfer and workflow efficiency. I help you uncover what drives customer loyalty, enabling you to design targeted knowledge flow and retention initiatives that keep them coming back for more.
Foster Customer Engagement:
Engaged employees and customers are the life-blood of a successful business. I work closely with you to enhance your knowledge retention strategies, create effective journeys and education, and foster an environment of growth and support.
Can you relate?
As a SMB you and your team need to wear all the hats. Has addressing immediate issues waylaid your progress forward?
I get it.
You may have been impacted by a decline in employee and customer engagement. You want to stop spending so much time putting out fires, addressing the needs of just a few customers, and to stop receiving feedback from employees/customers without taking action on it. Your employees and customers may be struggling to access and use the knowledge or information they need to be successful.
What if things were different?
Do you idealize a knowledge and learning experience that is engaging while prompting retention?
Do you want employees to actively contribute ideas for product development, support the growth of their customers, and participate in growth initiatives?
Do you want customers to actively use your product(s) or service(s), participate in their community, and act as brand ambassadors?
Do you want to implement efficiencies to increase the available time for employees to work on actively growing/scaling their business?
Do you want to see increased subscription renewals?
Do you want to see your services/products being organically promoted and recommended by brand ambassadors?
Welcome to JKG Solutions
As your Knowledge and Learning Experience Advisor, I can develop solutions including:
Knowledge management strategy
Building collaborative environments (e.g. Communities of Practice (CoP))
Improving communication (within teams and across departments)
Spark innovation and design quick wins
Human-centered design
Goal oriented learning strategies
Effective customer journeys and education
Let's start by getting to know your business…
What is the story that will inform your customer’s journey and identify the knowledge needed to grow sustainably?
Knowledge
Journey
Growth
What is the journey for your employees within your company?
What is your business journey?
What is the journey for your customers (w/ your products & services)?
What knowledge do your employees need to be successful in their careers?
What knowledge do you need to scale your business?
What knowledge do your customers need to be successful?
Your Employees
Your Business
What do the next 5, 10, 15 years of growth look like?
What does growth look like to your employees?
What does growth look like for your customers?
Your Customers
Here’s the process:
No matter what customized solutions we come up with, this is how we will start working together. We will complete the following steps through three phases. Each phase ensures focus on key tasks and mitigates overload on you and your team.
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Understand and Observe
Refine the Problem
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Ideate
Prototype
Iterate
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Implement
Evaluate
“Do you need a superb training developer? Call Julie.
Do you need high quality audio/video productions complete with professional voice overs? Call Julie.
Do you need help in developing complex Knowledge Management solutions, from thought to finish? Call Julie.
Do you need help in designing, implementing, executing and sustaining wide Community Outreach programs and Change Management initiatives? Call Julie.
I had the pleasure to employ Julie and see her in action in all the roles I listed above, and she has been extremely valuable and successful in all projects, from the projects related to an Enterprise Search Engine I was responsible for, to the development of Community Outreach programs to increase penetration and visibility of a KM Program in the Organization, not to mention several multimedia training and communication modules she designed, developed and deployed flawlessly.
I would recommend Julie to any organization that requires top notch services in all the fields Julie can claim expertise in.
”
FAQs
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After completion of a thorough analysis of your business, you will have a report outlining the details of your customer challenges and the opportunities available to you. This report will provide the basis for our ideating solutions with you and your team. A clear design plan will be developed to begin prototyping solutions with the understanding that it will be revised based on prototype testing and feedback. I will provide support for solution implementation and evaluation on the backend.
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The time you and your team need to dedicate to addressing your challenges. The budget for time, materials, and resources. Data and feedback reports, subject matter experts (SMEs), customer personas, and other resources dependant on your business challenge(s).
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The timeline is dependent on the availability of your team, your customized solution, and the resources available to you. Quick wins can be achieved through methods like rapid prototyping.
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Your team will have ownership from the start. At any point during the process if you and your team feel that you have what you need to implement, support, evaluate, and iterate your process, we will discuss the pass-off of all consultant tasks to your team.
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Not a problem. We can discuss service levels that meet your needs including: periodic review and evaluation, retainers for support as needed, or one-off needs at hourly pricing.
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I have great referrals including Project and Process Management, Change Management, Technical and Copy writing and many more. We can work to bring them onboard or help in another capacity.
“Julie Gillespie is one of the best instructional designers I have worked with! She joined our team and immediately set out to learn as much as she could about the team itself as well as the customers for whom the training was being created. She has been incredibly patient and persistent in working with subject matter experts who, in some cases needed to be reigned in and in other cases pried open. She is conscientious and full of great ideas and suggestions. Her recommendations made the training that could have easily been extremely boring, engaging and worthy of advertising. I’m blessed to have found her and to be working with her, not only on some client projects, but also on my own business!”